The idea of HintEd was born when I was working as a business analyst and business developer in Major IT companies like Luxoft, EPAM, and Microsoft and spent hours and hours writing user manuals and trying to teach users to use digital tools implemented by those companies. Those manuals were useless because people don't even want to read them.
So essentially companies waste time and money on these handbooks, software simulators. As a result, enterprise users can't just make their work done without assistance.